File Name: l2 technical support interview questions and answers .zip
In most cases, your interview for a job of a Desktop Support Specialist, Technician, or Assistant will start with a couple of personal screening questions. Hiring managers will try to understand your motivation to do the job, the reasons why you chose their company, your goals, and your communication skills which are pivotal for the job.
This interview is not only about your technical skills. Many other things matter for the interviewers. Try to speak with enthusiasm , to demonstrate your motivation , and to show them a clear reason why you want to work for them, and not for some other company. Some job seekers have a tendency to underestimate the screening part of hiring process. But you should not make the same mistake, knowing that most companies will screen out at least fifty percent of job applicants in this stage of the hiring process.
The screening interview can be conducted online, over the phone, or face to face, or it can simply form a first part of one long interview session in which they combine all questions. Regardless of the technical skills and experience of the job applicants, companies do not wan t to hire employees who lack motivation , or whose answers to basic interview questions indicate wrong attitude to job, or some other issue that will restrain them from delivering an excellent customer service.
After the screening interviews, most hiring managers will proceed to behavioral questions. Your answers to these questions help the interviewers to understand your attitude to various work-related situations and problems dealing with an angry client , helping someone who lacks even basic technical skills , dealing with pressure and multitasking, etc.
Their logic is simple: An employee who reacted to a certain situation in a certain way in their last job, or during their studies will likely react in a similar fashion to the same situation in the future.
To show you an example: An employee who panicked under pressure, and experienced health issues because of the pressure, will likely experience the same health issues and panic in their new job, especially if they experience the pressure again…. To some of the common behavioral questions asked in desktop support interviews belong:.
Special Tip: Many great technicians and communicators struggle with behavioral questions, and fail to get the job because of that. If you are also not sure how to answer these questions, or feel anxiety before your interview , have a look at the new eBook I wrote for you, with a help of a tech expert: the Desktop Support Interview Guide.
Thank you for checking it out! Whether you apply for your very first job, or have been working in this field for twenty years, your attitude plays a pivotal role for the hiring managers. Big companies run their training programs, and they will teach you everything you need to know to handle your job bearing in mind that you posses the basic technical skills required for the position.
The third part of a typical interview process consists in practical questions. Your answers to the technical practical questions reveal the level of your readiness to do the job, your ability to jump on board and start helping the clients from day one, without a need of supervision, training, or mentoring. The exact technical questions you will get depend on the job you try to get, and the company you want to work for.
Anyway, you can test your technical skills with the short selection below:. You success or failure in an interview for a desktop support position depends on various factors:. We hope that this article has helped you to understand each of the points. If you are still not sure , however, of feel anxious and unsure about your interview answers , or basically want to get rid of interview headaches and streamline your interview preparation with one material only , have a look at the eBook I wrote for you, the Desktop Support Interview Guide.
Multiple great answers to 30 most common interview questions for desktop support job applicants will make everything much easier for you, and help you stand out in this competitive interview. PDF document, and practice your interview answers anytime later :. Last updated on January 5th, at am Screening interview questions In most cases, your interview for a job of a Desktop Support Specialist, Technician, or Assistant will start with a couple of personal screening questions.
To typical screening questions for desktop support belong: Why do you want to work as a desktop support specialist technician, assistant, etc? Why do you want to work for us, and not for one of our competitors? Why do you think you can become a good desktop support specialist technician? Can you tell us something about your working experience?
Can you walk us through your resume? Why did you leave your last job, or why do you want to leave your present job? Where do you see yourself in five years from now? What do you consider your greatest weakness when it comes to desktop support? Do not underestimate the screening questions This interview is not only about your technical skills.
Behavioral and situational questions — the second obstacle After the screening interviews, most hiring managers will proceed to behavioral questions. Talk about a conflict you had with your colleague, and how you addressed the conflict. Describe a situation when you went above and beyond with your service for a person who called you seeking assistance while facing some technical issue.
Describe a time when you had to deal with an angry client. What was your reaction to the situation, and how did you manage to help them calm down? Tell us about a time when you did not agree with the opinion or decision of your superior or supervisor, and knew that they were wrong.
What did you do in this situation? Describe a time when you struggled with motivation in work because you felt tired, because experienced personal issues or conflicts with your colleagues, or simply because of boredom and repetitive nature of the job. Describe a time when you struggled to communicate something to your boss, colleague, or to a client for example guiding them in a process of addressing some issue they faced with their computer. How did you eventually manage to get your message over?
Tell us about the last mistake you made in work. Imagine that you are already back home from work, and a client based in a different time zone calls you, having a serious issue with their desktop, seeking your help. What would you do? Your attitude matters Whether you apply for your very first job, or have been working in this field for twenty years, your attitude plays a pivotal role for the hiring managers.
Practical technical questions for desktop support interview The third part of a typical interview process consists in practical questions.
Anyway, you can test your technical skills with the short selection below: Your task is to install the same operating system on twenty computers, all of them in the same network, all of them having the same basic configuration. Define the main steps you will take to carry out the installation with as little interruption of the workflow as possible. One of the users calls you complaining that their computer has been extremely slow for the past 48 hours.
Define the process of troubleshooting, step by step. Imagine there is network of fifteen computers and your task is to add a new user to this network. How will you proceed? You have the administrator account and one of the users forgot their password.
How will you reset their password? What will you say to the user? How will you instruct them? One of the users complains that every time they run their web browser, the screen says it can not load the homepage, because a virus was detected, or a malware. How will you proceed in troubleshooting this particular problem? Is it possible to disable firewall in Windows 10? If we can disable it, how will you do it, and in which cases will you proceed with disabling the firewall? But you need to back up all emails in their Outlook account.
How will you do that, bearing in mind that the Windows will not start? Can you make the desktop icons in Windows 10 larger? What is the command prompt to check an IP address of a computer? Any other command prompts you regularly use? What will you do to secure Windows server files, dealing with an operation that can result in losing these files?
You can not boot your Windows 10, because some files are missing. What will you do in this case? Conclusion, premium answers to all questions You success or failure in an interview for a desktop support position depends on various factors: The level of motivation and commitment you manage to show when answering screening personal questions. The attitude to various work-related situations you present while answering behavioral situational questions. The readiness for the job that you demonstrate while dealing with technical questions, and short case studies.
The number of people who compete with you for the job, and their qualities logically it is easier to succeed if you compete with three other people instead of twenty.
Whether you can convince the interviewers of the value you can bring to their team , whether you can win them over. Thank you for checking it out, and I wish you good luck in your interview! PDF document, and practice your interview answers anytime later : May also interest you : Salary negotiation tips — Learn how to leverage your position in an interview to get a better salary offer. Help Desk interview questions — Many questions overlap with desktop support.
Check them out to prepare for your interview. How to overcome interview nerves — A simple guide that will help you to calm down before your interview. Author Recent Posts. Matthew Chulaw. Matthew has been working in international recruitment since He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews.
He is the founder of InterviewPenguin. Latest posts by Matthew Chulaw see all.
Storage devices are used to store data and program permanently. These devices are used to store large volume of data and program. There is no official definition of these two terms, primary storage typically refers to random access memory RAM , while secondary storage refers to the computer's internal hard drive. It can store information and have new information stored over it later. What is cache memory? Cache memory is random access memory RAM that a computer microprocessor can access more quickly than it can access regular RAM.
When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency. Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. They can ask you questions on Desktop or Server level issues. I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 level 1 positions, you only need to do your basics well. You have had the training, practicals, and stuff like that, now answer the questions in your own words.
I need more Valuables questions for preparation to attend the various interview.Overall All questions are good. Technical support associate.
Applied for a job in IT support and got through to the interview stage? Read our in-depth interview tips designed to help you land that role. If you are still at the application stage, why not read our guide on how to write an IT support cover letter.
This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem. The scale of your work is tremendous, and I feel like my work here can have a real positive impact.
These Desktop Support interview questions and answers are written for the students and professionals who are looking for a job as a desktop support engineer. In this job profile, the candidates are asked to manage a company's multi-user computing environment with LAN's help.
In most cases, your interview for a job of a Desktop Support Specialist, Technician, or Assistant will start with a couple of personal screening questions.Saparfawa 16.12.2020 at 22:57
The main job role of IT support is to help customers who have technical queries and solve them.Sarah G. 17.12.2020 at 02:13
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